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Customer Care

Privacy Policy

We respect the privacy of visitors to jekillandhyde.us and take the protection of personal information seriously. This page explains what information we collect, how we use it, and the rights available to you.

Respect For Privacy

We treat the personal information you provide to us as confidential and process it with care.

Purpose Driven Use

We use personal data only for specific business purposes such as orders, communication, customer service, and website improvement.

Your Rights Matter

You may request access, correction, deletion, limitation, objection, or transfer of your personal data where applicable.

1. Personal Data

Personal data includes information you may provide to us when you visit jekillandhyde.us, such as your name, address, email address, and telephone number.

When you visit our website, certain technical information may also be collected automatically, including your IP address, details about the site from which you arrived, and information about the browser or device you use.

2. Use Of Personal Data

If you are a current or potential customer, we collect, process, and use the personal data you provide only for specific purposes and within the scope of applicable data protection laws.

We may use your data to make your visit to our website more useful, to process orders, to handle contracts, to communicate with you by telephone or email, to send requested information, and to provide services such as newsletters or product updates where applicable.

Depending on the situation, we may require information such as your name, address, email address, and preferred payment method in order to conclude and fulfill contracts or provide requested services.

We may also conduct security and creditworthiness checks to help prevent payment problems and credit fraud, manage our customer database, improve the accuracy of stored information, and conduct customer surveys to improve our services.

Technical information required to display our website on your device may be stored anonymously and used for statistical analysis and website improvement. We may also use this information anonymously to improve our offerings and better adapt them to customer preferences, unless you object where such objection is available.

We may store and use personal data and technical information where necessary to prevent misuse or illegal activity on our website and, if required, to initiate action in the event of a breach of our IT systems.

If you are a supplier or another contractor, we may use your personal data for purchasing, quotations, order placement, invoice payment, contract performance, and communication relating to our business relationship.

We may also continue to store and use your data where we are legally required to do so or where needed to protect our rights, claims, or legal position.

3. Disclosure To Third Parties

We use external service providers for certain business functions. For example, our sales and purchase administration may be stored using an external server environment, and our newsletter communications may be managed through a third-party mailing service.

Where necessary for these purposes, personal data may be provided to those service providers.

4. Direct Marketing

If you regularly place orders with us, we may store and use the personal data you provide to notify you by email about existing or new products and services and, where applicable, send related offers.

When using your data for this purpose, we do so based on our legitimate interest in marketing our products and services. Every marketing email we send includes an unsubscribe option so you can opt out at any time.

5. Storage Period For Personal Data

If you request a quotation from us but do not become our customer, we will delete your data no later than one year after our last contact.

If we receive a quotation from you but do not become your customer, we will also delete your data no later than one year after our last contact.

If you become our customer, or if we become your customer, we may preserve your personal data for up to 2 years after completion of the last transaction, or longer if required by law, including statutory retention periods of seven years following the end of the financial year in which the relevant contracts were fully performed.

After the applicable retention period has expired, we will delete your personal data.

6. Your Rights

You may have the right to request access to your personal data, ask that incomplete data be supplemented, request correction of inaccurate data, request deletion of your personal data, or ask that the use of your data be limited.

You may also object to certain uses of your data, file a complaint with a competent data protection authority, or request that your personal data be transferred to another party where applicable.

  • Request access to your personal data
  • Request correction or supplementation of your data
  • Request deletion or limitation of processing
  • Object to certain collection or use of your data
  • Request transfer of your personal data where applicable

Contact

Questions About Privacy?

If you would like more information about the collection and use of your personal data, or if you would like to exercise any of your rights, please contact us.