Customer Care
Shipping & Returns
Please review the policy below before placing your order. By purchasing from Jekill & Hyde USA, you acknowledge and agree to these terms.
Order Processing
We begin processing orders as quickly as possible. Most in-stock items ship within a few business days, with tracking sent by email as soon as your order leaves our facility.
Built For Your Bike
Most systems are built to order or specially sourced to ensure proper fitment, performance, and model-specific compatibility.
Direct Support
If you have questions about shipping, cancellations, returns, or stock status, our team is here to guide you before and after your purchase.
Returns
Return Policy
Important Notice On Custom Orders
Most exhaust systems are built to order. Custom and special-order exhaust systems are final sale and cannot be returned or refunded unless explicitly approved by a member of our team.
Order Cancellations
In-stock orders canceled prior to shipment and custom orders canceled prior to the start of production may be eligible for a refund. Approved cancellations will be refunded less any non-refundable payment processing fees and administrative costs incurred by Jekill & Hyde USA.
Custom orders that have entered production, been specially ordered, or otherwise committed for manufacture cannot be canceled and are non-refundable.
Return Window
Return requests must be submitted within 7 business days of delivery. Requests made after this window will not be accepted.
Return Authorization Required
All returns must be pre-approved before anything is sent back. To request authorization, contact info@jekillandhyde.us.
Eligible For Return
- Unused and uninstalled
- In factory-sealed, unopened packaging
- In 100% resalable condition
- Includes all parts, accessories, and documentation
Not Eligible For Return
- Custom or special-order exhaust systems
- Discounted items
- Any product with a broken factory seal
- Opened products
- Installed or used exhaust systems
- Products removed from original packaging
- Damaged or incomplete returns
Restocking Fee
All approved returns are subject to a 25% restocking fee. Refunds are processed minus this fee after inspection and approval.
Return Shipping
The customer is responsible for all return shipping costs. We recommend using a trackable and insured shipping method, as we are not responsible for lost or damaged returns.
Defective Or Incorrect Shipments
If you receive a defective or incorrect item, it must be reported within 5 business days of delivery. Claims will be reviewed and handled accordingly.
Refund Processing
Once the return is received and inspected, refunds are processed within 7 to 10 business days to the original payment method.
Shipping
Shipping Policy
Shipping Timeframes
We begin processing orders as quickly as possible. Most in-stock items ship within a few business days, while custom-configured exhaust systems typically ship within 2 to 6 weeks. If your order requires additional lead time, we'll keep you informed throughout the process.
Why Lead Times Vary
Many Jekill & Hyde exhaust systems are built to order and configured specifically for your motorcycle. Production schedules, inventory availability, and in-person event attendance may affect shipping times. Our team will keep you updated if additional lead time is required.
Shipping Costs
Free shipping is offered within the continental United States. International orders and returns may incur shipping fees.
Shipping Carriers
We ship with FedEx and UPS, depending on the order, destination, and service level selected.
Order Tracking
Once your order ships, a tracking number will be sent to the email address provided at checkout.
Lost Or Damaged Shipments
If your order is lost or arrives damaged, contact us immediately for assistance so we can help review the shipment and next steps.
Purchase Agreement
By purchasing from Jekill & Hyde USA, you agree to this Shipping & Return Policy.
Need Help With Shipping, Returns, Or Cancellations?
If you have any questions about our Shipping & Return Policy, please fill out our contact form and our team will be happy to help.
You may also use the contact form if you would like to cancel your order or start a return request.
